Student Resources

Student Resources

The University of Pennsylvania offers a comprehensive array of services that are available to support students on their academic journey. Online access to advising, library services, disability services, and resources are available to help you maintain health and wellness, and position you for academic and career success.

Resources for students

Whether you are taking individual courses or enrolling in a certificate or degree program, your academic advisor can help you define and meet your academic goals. Your advisor is also available to assist you with selecting and registering for courses, clarifying university policies and procedures, addressing academic questions and problems, identifying resources and support services, and navigating certificate requirements, general degree requirements or the transfer credit process.

Bachelor of Applied Arts and Sciences (BAAS) students will have access to a general academic advisor with Penn LPS Online as well as a faculty contact in their program concentration. The name of the BAAS program director and the student’s assigned academic advisor will appear in Penn InTouch, the University’s online student gateway to academic, financial and profile information under Advisors. If no advisor name appears in Penn InTouch, students should contact LPS Records by calling (215) 746-7040.

Counseling and Psychological Services (CAPS) is the counseling center for the University of Pennsylvania. CAPS offers free and confidential services to all Penn undergraduate, graduate, and professional students*. Their goal is to assist students as they adjust to University life, manage personal and situational challenges, develop coping strategies, and grow personally and professionally. CAPS’ hope is that students will develop self-awareness, resilience, and skills for life-long learning.

To access CAPS services, call (215) 898-7021 and select Option 1. This service is available 24/7/365.

Visit our website for additional information and online resources.

*Penn employees do not have access to CAPS. Instead, please contact Penn's Employee Assistance Program (EAP) for mental health and other support services.

Online Resources for Students

Remote counseling options:

This handbook is for students enrolled in certificate programs and individual courses. The handbook provides details about the University and other information that will help you plan your course of study with Penn LPS Online: curriculum requirements, policies and procedures, and more.

Penn LPS Online Certificate and Course-Taker Handbook 2019-20 (PDF)

Founded in 1995 by a group of students, faculty, staff and alumni, the Kelly Writers House is a 13-room house at 3805 Locust Walk on Penn's campus that serves as a center for writers of all kinds, from both Penn and the Philadelphia region at large. Kelly Writers House also has a strong virtual presence with ongoing interactive webcasts. Via dozens of listservs and email discussion groups, they link writers and readers from across the country and around the world. Through its many programs and projects, Kelly Writers House promotes the full range of contemporary literature, addressing writing both as a practice and as an object of study.

The Penn Bookstore offers a range of options for purchasing course materials, including new, used, digital and rental versions, depending on the textbook. They also carry merchandise, school supplies, regular books, and magazines.

Since 1750, the Penn Libraries have served the teaching, research and learning needs of scholars. Bachelor of Applied Arts and Sciences degree students, certificate students, and course takers will have online access to library resources, including online databases and e-journals. Those in the Philadelphia area can access the University of Pennsylvania Libraries in person.

Student Disabilities Services (SDS) works closely with students who self-identify and document temporary and permanent disabilities in order to ensure equal access to all University programs activities and services. Visit their website for details and contact information.

There is 24/7 technical support available for your course. If you encounter technical difficulties and need immediate assistance, please call (toll-free) 1-833-283-2987. You can access our Knowledge Base Penn LPS Online Helpdesk to try troubleshooting on your own or live chat with a technical support staff member. In addition, you can reach out to us via email at online-learning-help@sas.upenn.edu and we will respond to you within 24 hours.

Students in Penn LPS Online courses have access to Brainfuse via Canvas course sites. Brainfuse tutoring and writing support services are available to students free of charge, though students must be currently enrolled in a course to access them.

Brainfuse offers live tutoring via a synchronous whiteboard-and-chat platform in the following subject areas:

  • Business: accounting, economics and finance
  • Computers and tech: Excel, PowerPoint, Windows, Word
  • English: college-level reading and writing
  • Math: calculus, college algebra, geometry, liberal arts math, pre-algebra, pre-calculus, statistics, trigonometry
  • Science: anatomy and physiology, biology, chemistry, organic chemistry, physics

The Brainfuse Writing Lab helps students become better writers by providing constructive feedback on writing assignments within 24 hours. Students submit their papers via the Brainfuse extension in Canvas.

Information resources

Information for New Students
Welcome to the Penn Community! Review some information you need to know.
About Financial Aid
It’s important to plan how to finance your Penn LPS Online education. Explore your options.
System requirements
See our recommendations for the platforms, devices, and connection you need for our online classes and coursework.