Student Resources

Penn LPS Online support services for well-being

If you have any doubt about where to turn, Penn’s HELP Line is available 365 days a year, 24 hours a day, at (215) 898-HELP.

If you are feeling uneasy, unwell, or want to talk to someone:

Special Services (within Division of Public Safety)
(215) 898-6600

Employee Assistance Program
(Penn employees only)
(866) 799-2329 

Penn LPS online advisor or (215) 898-7326 

The University of Pennsylvania offers a comprehensive array of services that are available to support students on their academic journey. Online access to advising, library services, disability services, and resources are available to help you maintain health and wellness, and position you for academic and career success.

Library resources for online students

Library resources for online students

Online students can contact their liaison for assistance in accessing online resources as well as in-depth reference consultations regarding research projects and papers. Visit website >

Whether you are taking individual courses or enrolling in a certificate or degree program, your academic advisor can help you define and meet your academic goals. Your advisor is also available to assist you with selecting and registering for courses, clarifying university policies and procedures, addressing academic questions and problems, identifying resources and support services, and navigating certificate requirements, general degree requirements, or the transfer credit process.

Bachelor of Applied Arts and Sciences (BAAS) students will have access to a general academic advisor with Penn LPS Online as well as a faculty contact in their program concentration. The name of the BAAS program director and the student’s assigned academic advisor will appear in Path@Penn, the University’s online student gateway to academic, financial, and profile information under Advisors. If no advisor name appears in Path@Penn, students should contact LPS Records by calling (215) 746-7040.

With career readiness at the forefront, Penn LPS Online connects students to career development and transition resources, as well as personal branding tools to succeed in today’s workplace.

Career services
All Penn LPS Online career services are program-based and delivered by Penn LPS Online career experts.

On-demand modules
The Penn LPS Online team has authored a comprehensive library of career development content that includes articles, videos, and web links that cover a broad range of topics just for Penn LPS Online students.

Career events
Employer-sponsored virtual career events, such as information sessions, can be located in the Penn Handshake Events section (available only to BAAS students).

Office hours
All Penn LPS Online students are invited to attend office hours to discuss brief, solution-focused career questions. For additional information, email, and in the subject line note: Career Development: Your Name, Student ID Number, and PennKey. (Example: Job Searching: Ben Franklin, 123456, BFranklin)

Tools and technology
Penn LPS Online offers access to selected third-party platforms that provide career development support for online learners. See the career development section of the Student Information Site in our learning management system, Canvas, for a complete list.

Student Health and Counseling at the University of Pennsylvania offers free and confidential services to all Penn undergraduate, graduate, and professional students.* Students studying online at Penn can access Student Health and Counseling in a variety of ways:

  • To consult with Student Health and Counseling, using our 24/7 phone line, call (215) 898-7021. In an emergency, you should contact local first responders.
  • For additional information and online resources, visit the Student Health and Counseling website.

Students studying online have access to the following support:

  • Support for urgent/immediate mental health issues: You can reach us at (215) 746-WELL (9355). If you have a life-threatening concern, please call 911, go to your local emergency room, or call the National Suicide Hotline at 988.
  • Referrals for mental health providers: Access referrals to providers in your area through Welltrack Connect or contact our office at (215) 746-WELL (9355) for assistance with referrals.
  • Support resources: We offer a variety of resources on the next two pages to support your mental health and wellbeing.

General provider searches:

Identity affirming providers:

Low-cost providers:

International therapists:

Helpful information about the referral process:

National mental health resources

Crisis support:

Mental health organizations:

*Penn employees do not have access to Student Health and Counseling. Instead, employees should contact Penn's Employee Assistance Program (EAP) for mental health and other support services.

This handbook is for students enrolled in the BAAS and Gateway Program. The handbook provides details about the University and other information that will help you plan your course of study with Penn LPS Online: curriculum requirements, policies and procedures, and more.

Penn LPS Online BAAS and Gateway Students Handbook 2023-2024 (PDF)

This handbook is for students enrolled in certificate programs and individual courses. The handbook provides details about the University and other information that will help you plan your course of study with Penn LPS Online: curriculum requirements, policies and procedures, and more.

Penn LPS Online Certificate and Course-Taker Handbook 2023-2024 (PDF)

Founded in 1995 by a group of students, faculty, staff and alumni, the Kelly Writers House is a 13-room house at 3805 Locust Walk on Penn's campus that serves as a center for writers of all kinds, from both Penn and the Philadelphia region at large. Kelly Writers House also has a strong virtual presence with ongoing interactive webcasts. Via dozens of listservs and email discussion groups, they link writers and readers from across the country and around the world. Through its many programs and projects, Kelly Writers House promotes the full range of contemporary literature, addressing writing both as a practice and as an object of study.

The Penn Bookstore offers a range of options for purchasing course materials, including new, used, digital and rental versions, depending on the textbook. They also carry merchandise, school supplies, regular books, and magazines.

Since 1750, the Penn Libraries have served the teaching, research and learning needs of scholars. Bachelor of Applied Arts and Sciences degree students, certificate students, and course takers will have online access to library resources, including online databases and e-journals. Those in the Philadelphia area can access the University of Pennsylvania Libraries in person.

Student Disabilities Services (SDS) works closely with students who self-identify and document temporary and permanent disabilities in order to ensure equal access to all University programs activities and services. Visit their website for details and contact information.

Confirm all computer technology is up to date and meets system requirements. Review current system requirements for all Penn LPS Online students.

There is 24/7 technical support available for your course. If you encounter technical difficulties and need immediate assistance, please call (toll-free) 1-833-283-2987. You can access our Knowledge Base Penn LPS Online Helpdesk to try troubleshooting on your own or live chat with a technical support staff member. In addition, you can reach out to us via email at and we will respond to you within 24 hours.

Please review the current system requirements for Penn LPS Online students.

Students in Penn LPS Online courses have access to Brainfuse via Canvas course sites. Brainfuse tutoring and writing support services are available to students free of charge, though students must be currently enrolled in a course to access them.

Brainfuse offers live tutoring via a synchronous whiteboard-and-chat platform in the following subject areas:

  • Business: accounting, economics and finance
  • Computers and tech: Excel, PowerPoint, Windows, Word
  • English: college-level reading and writing
  • Math: calculus, college algebra, geometry, liberal arts math, pre-algebra, pre-calculus, statistics, trigonometry
  • Science: anatomy and physiology, biology, chemistry, organic chemistry, physics

The Brainfuse Writing Lab helps students become better writers by providing constructive feedback on writing assignments within 24 hours. Students submit their papers via the Brainfuse extension in Canvas.

Information resources

Information for New Students
Welcome to the Penn Community! Review some information you need to know.
About Financial Aid
It’s important to plan how to finance your Penn LPS Online education. Explore your options.
System requirements
See our recommendations for the platforms, devices, and connection you need for our online classes and coursework.