Information for New Penn LPS Online Students

Now that you’ve completed the easy and open enrollment process for Penn LPS Online courses and certificates, or taken one of the two pathways to admission in the Bachelor of Applied Arts and Sciences program—congratulations! We are proud to welcome you to the community of outstanding students dedicated to expanding their intellectual and professional horizons.

The following checklists and guides will help you through the necessary steps to begin your online learning experience. Please be sure to follow each of the steps, in order, for your own convenience. Our staff is available to answer any questions as they arise.

All Penn LPS Online students should complete the following steps before registering for classes.

  1. Accept our offer of admission
    To accept our offer of admission, just revisit your online application and answer a few short questions. Once you have submitted your decision form, we will be able to create a student record for you in the Penn system.
  2. Complete the PennKey and password setup for Penn Systems logon
    The PennKey is your online identity that provides secure access to online billing, registration, and other electronic resources at Penn. Many of Penn’s online systems require the use of a PennKey username and password. For current students and Penn employees, you can continue to use your existing PennKey. If you don’t already have a PennKey, you will be sent a set-up code to the email you used when applying to Penn LPS. You can expect to receive that invitation 5-7 business days after you accept admission into the program.

    If you have not received a PennKey setup code within that time frame, please visit the PennKey website and click "Contact." If you wish to get it sooner, please allow two business days after submitting your decision form before visiting the Registrar’s office. You will need to show a photo ID.

    More information about how to set up a new PennKey, or how to reset the password for an existing PennKey, is available at the PennKey website.
  3. Enroll in Two-Step Verification
    Two-Step Verification provides an added layer of protection when accessing PennKey-protected websites and applications. All students are required to enroll in Two-Step Verification. For more information on this process, see an overview on Penn’s Information Systems and Computing site or download the illustrated enrollment guide (PDF).

    Enroll in Two-Step Verification >

    For any issues with Two-Step Verification, contact techcenter@upenn.edu.
  4. Activate your Penn email address and update directory
    If you already have an active email address at Penn (anything ending in upenn.edu), then continue to use that; you do not need to create a new email account.

    All students need to have an email address registered in the Penn Directory and many Penn systems will only use the email address that is listed in the directory to contact you.

    If you do not already have an active Penn email address, then you must create one. Visit the Penn Computing site to get started. Please note that you need to create your PennKey before you can setup an email address, as your address is based on your PennKey. For example, if your PennKey is "bfranklin," your email address will be bfranklin@sas.upenn.edu.
  5. Update your information in the Penn Directory
    You should check your entry in the Penn Directory to verify that the information is correctly listed. Please allow two days for a newly created email address to show up in the Penn Directory. Visit the Penn Directory to check your listing. Click the "Login” button in the upper right corner, then click “My Profile” to see your listing. Use the “Help” link to learn how to manage your information in the directory.
  6. Set up an appointment with your advisor (BAAS students only)
    BAAS students should set up an advising appointment by calling (215) 898-7326 or emailing lps@sas.upenn.edu. Certificate and course takers are not required to schedule advising appointments.
  7. Register for courses
    Course registration is available online through Penn InTouch.
  8. Attend online new student orientation
    Non-degree students (Certificate students and those taking courses and not admitted to a degree program) will be invited to an online New Student Orientation session prior to the start of classes.

    As a Bachelor of Applied Arts & Sciences degree student, you will use your PennKey to login to Canvas where you’ll find a New Student Orientation course site. Enter the course site to complete the orientation modules.
  9. Submit all final transcripts (if applicable)
    You will be unable to register for courses until we have received and verified all final official transcripts. Learn more about how to submit transcripts, and about our transcript policy.
  10. If seeking financial aid, submit your financial aid forms.

Course registration process depends on which term you are registering for.

Registration for the following terms is completed by you, using the online course registration system Penn InTouch (PennKey required):

  • Fall (classic)
  • Fall 1
  • Spring (classic)
  • Spring 1
  • Summer

Registration for these terms is completed via email through the Student Records office:

  • Fall 2
  • Spring 2

To register for fall 2 and spring 2, fill out this web form, indicating full name, Penn ID, and the Course Subject and Course Number (example, PROW 101-601), which can be found through Penn InTouch. If you do not yet have access to Penn InTouch, please email us with the course number and title as found in the Course Guide.

  Registration via Penn InTouch Registration via email
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Please refer to the Penn LPS Online Academic Calendar for registration deadlines and other important dates.

If you have registration issues during any term, please contact Student Records at lps@sas.upenn.edu or call (215) 746-7040.

Orientation for certificates and courses

Students who enroll in certificates or individual courses will have access to an online orientation in Canvas, Penn LPS Online's robust interactive learning management platform. Students may also drop in on an optional video conference session to get their questions answered.

Orientation for the Bachelor of Applied Arts and Sciences

New Bachelor of Applied Arts and Sciences students will have access to a comprehensive online new student orientation program that is available each fall, spring and summer term to ensure that they have the tools and strategies to successfully launch their Penn career.

The online orientation will cover success strategies for the online learner, academic policies, e-portfolios and student resources, and will offer new students an introduction to membership in the Penn community.

You can participate in your online course from a PC or MAC, desktop, or laptop. We do not recommend relying solely on a tablet or smartphone for your online class. In preparing for your online experience, a good rule of thumb is to update everything including your operating system, your preferred web browser(s), and Flash. You will need a strong internet connection; public WiFi is rarely adequate. See a more detailed system requirements for online and hybrid classes.

Canvas

All Penn LPS Online courses have robust course sites in Canvas, the University’s learning management system. You will be added to a course site in Canvas shortly after enrolling in a course and can then log in to Canvas with your PennKey and password. Course sites in Canvas open on or before the first day of class. If a course is grey you are enrolled but the course site is not yet published. To get started, log into Canvas.

Canvas will be a key piece of your program experience and might include the syllabus, weekly or topical modules, as well as important interaction and discussion with your peers, TAs, and professor. If you need assistance within Canvas, you can email online-learning-help@sas.upenn.edu.

Zoom

Some Penn online courses require live synchronous meeting sessions. These sessions are held in a platform called Zoom. All synchronous sessions have unique Zoom links, and the link to your live meeting will be available on the home page of your Canvas course site. Always log in with your full name—no username or password is required. You can consult the course page of the Penn LPS Online website as well as your course syllabus to determine if your course requires Zoom sessions.

For live synchronous meetings we strongly recommend you use a USB headset. We recommend the Logitech Clear Chat model, which is available at the Penn Bookstore and various online retailers. Smartphone earbuds (with an attached microphone) will also work short term if you do not have a headset.

For more details about the ZOOM platform and requirements:

Technical Support

If you encounter technical difficulties with your course that require immediate assistance, there is 24/7 support available via email at online-learning-help@sas.upenn.edu or by phone at (833) 283-2987. We will respond to your request as soon as possible. You can also visit our Knowledge Base to see if your technical issue has already been addressed.

For all other technical questions and support, you can contact the Online Learning Team anytime by emailing online-learning-help@sas.upenn.edu.

Information resources

Student Resources
We offer a comprehensive array of services that are available to you on your academic journey.
About Financial Aid
It’s important to plan how to finance your Penn LPS Online education. Explore your options.